Difference between revisions of "Hardware and Software Development Support"

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Voipac provides multiple sources of support and customer care. Primarily it includes extensive information presented on these [[Main Page|Wiki section pages]]. Multiple datasheets, drawings and user guides helpful during debugging and troubleshooting stage are stored in [https://downloads.voipac.com/ the download section]. Advanced support helping with [https://www.voipac.com/hardware-and-software-development-support custom hardware and software development] is also available.<br />
 
Voipac provides multiple sources of support and customer care. Primarily it includes extensive information presented on these [[Main Page|Wiki section pages]]. Multiple datasheets, drawings and user guides helpful during debugging and troubleshooting stage are stored in [https://downloads.voipac.com/ the download section]. Advanced support helping with [https://www.voipac.com/hardware-and-software-development-support custom hardware and software development] is also available.<br />
  
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This section describes e-mail free-of-charge support and warranty claim of the Voipac modules and products.  Warranty claim report template can be downloaded from [https://www.voipac.com/sites/default/files/documents/voipac-warranty-claim-form.pdf here] and send to [mailto:warranty.claim@voipac.com warranty.claim@voipac.com]. All other inquires dedicated to product support can be emailed to [mailto:support@voipac.com support@voipac.com].
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This section describes e-mail free-of-charge support and warranty claims of the Voipac modules and products.  Warranty claim report template can be downloaded from [https://www.voipac.com/sites/default/files/documents/voipac-warranty-claim-form.pdf here] and send to [mailto:warranty.claim@voipac.com warranty.claim@voipac.com]. All other inquires dedicated to product support can be emailed to [mailto:support@voipac.com support@voipac.com].
 
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'''''To validate the problem, to respond and help with the issue more efficiently, please provide as much as possible of the following information:'''''
 
'''''To validate the problem, to respond and help with the issue more efficiently, please provide as much as possible of the following information:'''''

Revision as of 01:06, 21 February 2023

Voipac provides multiple sources of support and customer care. Primarily it includes extensive information presented on these Wiki section pages. Multiple datasheets, drawings and user guides helpful during debugging and troubleshooting stage are stored in the download section. Advanced support helping with custom hardware and software development is also available.

This section describes e-mail free-of-charge support and warranty claims of the Voipac modules and products. Warranty claim report template can be downloaded from here and send to warranty.claim@voipac.com. All other inquires dedicated to product support can be emailed to support@voipac.com.

To validate the problem, to respond and help with the issue more efficiently, please provide as much as possible of the following information:

  • name of the module and its serial number
  • problem's subject
  • software release and version (link to the binaries are helpful)
  • setting and customization done on the board
  • additional accessories used during the problem duration
  • short description of the problem
  • attach log files, setup pictures
  • what is the expected outcome
  • does the problem occur even when fresh official binaries have been used?
  • steps to reproduce the issue
  • additional notes and information


Report example:

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