Difference between revisions of "Hardware and Software Development Support"
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| − | Voipac provides multiple sources of support and customer care. It includes extensive information presented on this Wiki section pages. Multiple datasheets, drawings and user guides helpful during debugging and troubleshooting stage are stored in [downloads.voipac.com the download section]. Advanced support helping with custom hardware and software support is also available. | + | Voipac provides multiple sources of support and customer care. It includes extensive information presented on this Wiki section pages. Multiple datasheets, drawings and user guides helpful during debugging and troubleshooting stage are stored in [https://downloads.voipac.com/ the download section]. Advanced support helping with custom hardware and software support is also available. |
This section describes e-mail free-of-charge support and warranty claim of the Voipac modules and products. If you wish to send a warranty claim report you can download the template here. | This section describes e-mail free-of-charge support and warranty claim of the Voipac modules and products. If you wish to send a warranty claim report you can download the template here. | ||
Revision as of 00:50, 21 February 2023
Voipac provides multiple sources of support and customer care. It includes extensive information presented on this Wiki section pages. Multiple datasheets, drawings and user guides helpful during debugging and troubleshooting stage are stored in the download section. Advanced support helping with custom hardware and software support is also available.
This section describes e-mail free-of-charge support and warranty claim of the Voipac modules and products. If you wish to send a warranty claim report you can download the template here.
To target the problem and help with the issue more efficiently, please provide as much as possible of the following information:
- name of the module and its serial number
- problem's subject
- software release and version (link to the binaries are helpful)
- setting and customization done on the board
- additional accessories used during the problem duration
- short description of the problem
- attach log files, setup pictures
- what is the expected outcome
- does the problem occur even when fresh official binaries have been used?
- steps to reproduce the issue
- additional notes and information
Report example:
- iMX8M Industrial Development kit - iMX8M Industrial Module PN #112233445566
- DisplayPort failed to send the video stream
- a special bootloader for DisplayPort used from https://downloads.voipac.com/files/iMX8M_Industrial_Development_Kit/module/software/yocto/binaries/imx-boot-imx8mq-voipac-sd.bin-flash_display-port
default file system voipac-image-imx8mq-voipac.wic downloaded from https://downloads.voipac.com/files/iMX8M_Industrial_Development_Kit/module/software/filesystem/voipac-image-imx8mq-voipac.wic
- device tree selected for DisplayPort option
- display monitor Philips 243V7QJABF with DisplayPort connected to the development kit
- The development kit fails to initialize the video output. No GUI interface is shown.
- boot log provided in the attached files, pictures of the setup provided
- expected behaviour is to play the video stream on the DisplayPort monitor
- yes, the problem persists even if the binaries are flashed again
- Step to reproduce:
- update the binaries and device tree
- connect the monitor
- boot up the board
- during the star-up of Linux, the monitor shortly wakes up and after few moments is returned to standby.