Hardware and Software Development Support - Revision history

Voipac at 13:43, 11 September 2024

2024-09-11T13:43:07Z

Voipac at 12:28, 29 November 2023

2023-11-29T12:28:09Z

Voipac at 19:23, 25 February 2023

2023-02-25T19:23:39Z

Voipac at 19:22, 25 February 2023

2023-02-25T19:22:43Z

Voipac at 19:14, 25 February 2023

2023-02-25T19:14:04Z

Voipac at 19:11, 25 February 2023

2023-02-25T19:11:49Z

Voipac at 19:11, 25 February 2023

2023-02-25T19:11:04Z

Voipac at 19:08, 25 February 2023

2023-02-25T19:08:57Z

Voipac at 19:04, 25 February 2023

2023-02-25T19:04:36Z

Voipac at 16:24, 21 February 2023

2023-02-21T16:24:03Z

@@ Line 21: / Line 21: @@
 * ''Product numbers:''
 ** iMX8M Industrial Module Pro <br />P/N: iMX8M-IDM-22221-101-11111<br />S/N: 00018<br /><br />'''''Note:''''' The easiest way how to obtain the module's product and serial numbers is to scan the QR code placed on the top side.<br />[[image:iMX8M Industrial Module Pro-QR code scan.jpg|400px]]<br />
-** iMX8M Development Baseboard <br />P/N: iMX8M-IDB-00000-002-00000<br />S/N: 00030<br /><br />'''''Note:''''' The easiest way how to obtain the baseboard's product and serial numbers is to scan the QR code placed on the bottom side.<br />[[image:iMX8M Development Baseboard-QR code scan.jpg|400px]]<br />
+** iMX Development Baseboard <br />P/N: iMX8M-IDB-00000-002-00000<br />S/N: 00030<br /><br />'''''Note:''''' The easiest way how to obtain the baseboard's product and serial numbers is to scan the QR code placed on the bottom side.<br />[[image:iMX Development Baseboard-QR code scan.jpg|400px]]<br />
 * '''DisplayPort failed to send the video stream'''
 * The development kit fails to initialize the video output. No GUI interface is shown.

@@ Line 1: / Line 1: @@
 Voipac provides multiple sources of support and customer care. Primarily it includes extensive information presented on these [[Main Page|Wiki section pages]]. Multiple datasheets, drawings and user guides helpful during debugging and troubleshooting stage are stored in [https://downloads.voipac.com/ the download section]. Advanced support helping with [https://www.voipac.com/hardware-and-software-development-support custom hardware and software development] is also available.<br />
-This section describes e-mail free-of-charge support and warranty claims of the Voipac modules and products.  Warranty claim report template can be downloaded from [https://www.voipac.com/sites/default/files/documents/voipac-warranty-claim-form.pdf here] and send to [mailto:warranty.claim@voipac.com warranty.claim@voipac.com]. All other inquires dedicated to product support can be emailed to [mailto:support@voipac.com support@voipac.com].
+This section describes e-mail free-of-charge support and warranty claims of the Voipac modules and products.  Warranty claim report template can be downloaded from [https://www.voipac.com/sites/default/files/documents/voipac-warranty-repair-request-form.pdf here] and send to [mailto:warranty.claim@voipac.com warranty.claim@voipac.com]. All other inquires dedicated to product support can be emailed to [mailto:support@voipac.com support@voipac.com].
 <br /><br />
 '''''To validate the problem, to respond and help with the issue more efficiently, please provide as much as possible of the following information:'''''

@@ Line 20: / Line 20: @@
 * ''Product numbers:''
-** iMX8M Industrial Module Pro <br />P/N: iMX8M-IDM-22221-101-11111<br />S/N: 00018<br /><br />'''''Note:''''' The easiest way how to obtain the module's product and serial numbers is to scan the QR code placed on the top side.<br />
+** iMX8M Industrial Module Pro <br />P/N: iMX8M-IDM-22221-101-11111<br />S/N: 00018<br /><br />'''''Note:''''' The easiest way how to obtain the module's product and serial numbers is to scan the QR code placed on the top side.<br />[[image:iMX8M Industrial Module Pro-QR code scan.jpg|400px]]<br />
-[[image:iMX8M Industrial Module Pro-QR code scan.jpg|400px]]<br />
+** iMX8M Development Baseboard <br />P/N: iMX8M-IDB-00000-002-00000<br />S/N: 00030<br /><br />'''''Note:''''' The easiest way how to obtain the baseboard's product and serial numbers is to scan the QR code placed on the bottom side.<br />[[image:iMX8M Development Baseboard-QR code scan.jpg|400px]]<br />
 * '''DisplayPort failed to send the video stream'''
 * The development kit fails to initialize the video output. No GUI interface is shown.

@@ Line 20: / Line 20: @@
 * ''Product numbers:''
-** iMX8M Industrial Module Pro <br />P/N: iMX8M-IDM-22221-101-11111<br />S/N: 00018
+** iMX8M Industrial Module Pro <br />P/N: iMX8M-IDM-22221-101-11111<br />S/N: 00018<br /><br />'''''Note:''''' The easiest way how to obtain the module's product and serial numbers is to scan the QR code placed on the top side.<br />
 [[image:iMX8M Industrial Module Pro-QR code scan.jpg|400px]]<br />
-** iMX8M Development Baseboard <br />P/N: iMX8M-IDB-00000-002-00000<br />S/N: 00030
+** iMX8M Development Baseboard <br />P/N: iMX8M-IDB-00000-002-00000<br />S/N: 00030<br /><br />'''''Note:''''' The easiest way how to obtain the baseboard's product and serial numbers is to scan the QR code placed on the bottom side.<br />
 [[image:iMX8M Development Baseboard-QR code scan.jpg|400px]]<br />
 * '''DisplayPort failed to send the video stream'''

@@ Line 21: / Line 21: @@
 * ''Product numbers:''
 ** iMX8M Industrial Module Pro <br />P/N: iMX8M-IDM-22221-101-11111<br />S/N: 00018
 [[image:iMX8M Industrial Module Pro-QR code scan.jpg|400px]]<br />
 ** iMX8M Development Baseboard <br />P/N: iMX8M-IDB-00000-002-00000<br />S/N: 00030
-[[image:iMX8M Development Baseboard-QR code scan.jpg|400px]]
+'''''Note:''''' The easiest way how to obtain the baseboard's product and serial numbers is to scan the QR code placed on the bottom side.<br />
 * '''DisplayPort failed to send the video stream'''
 * The development kit fails to initialize the video output. No GUI interface is shown.